In a panel devoted to automation, at the Teleperformance PXP event, robotics was also discussed. When we talk about the metaverse, we think of humans interacting in virtual worlds, But the opposite is also considered: digital entities interacting with our world, robots. What is a non-player character, the term used in video games as an NPC?Yes Smart characters that interact with players, controlled by AI. This concept is used to explain the interaction of robots with humans.
But what is the robot universe? Stephen Loynd, one of the panelists, pointed out that these are virtual entities that require a physical presence to interact with humans. In other words, robots are already starting to perform human tasks, from serving a hotel or bar to serving drinks. We are considered to be the beginning of the journey, again compared to the NPCs in the game who perform tasks in the game to serve the player, In real life, they serve to help humanity. to DAnne Quvenhoven It’s the rift between the virtual and real worlds, and robots help bridge the physical and digital worlds. Pedro Lisbon Emphasis on automation and algorithms, considering that roboticization and robotic universe are different terms, as the metaverse begins to command robots as well. Robotization is something pre-programmed. The extension of artificial intelligence and the cloud, aimed at customer and company experiences, is the so-called robotic universe..
In a virtual world, you can experiment with things, get data models, build games so players can solve problems as quickly as possible, and even build networks. But you can also train robots faster in the virtual world than in the real world.This is another roboverse theme.
With the help of bots, you can enter a virtual world where you can reaffirm your company culture.exist Metaverse, the use of robots can help reinvigorate company culture to employees, and then they adopt them in real life. Everything is converging, AI, machines, people. You can train an AI for voice chat, then take the model and take another bot. Many people think of a human avatar when they talk about the metaverse, but it could also be popular with an AI character, a robot serving humanity..
Companies must evaluate interactions that add value to their customers. The interaction of the payment transaction should be as simple as possible, or someone should help them point out what they are looking for or provide them with information about the product. Automation can add that value at the highest possible quality but at the lowest cost.. There is talk that the type of chatbot will evolve to a more personal and authentic level. Having quick answers is not enough. It requires empathy and human behavior, which are ultimately the best “sellers” of a product. Therefore, these NPCs More realistic automation, contributing to the user experience, becomes very important in the virtual world.
Convenience, ambience and consumer experience are important elements that companies have to offer their customers. Automation, as human as possible, is necessary. Robots are said to be “stealing” people’s jobs. But it was mentioned that Most importantly, automation will create new opportunities and jobs, such as programmers, coaches and others that have not been available until now..
Automation is currently being implemented well, but as a complement to humans, not a replacement. In car manufacturing, before everything was automated, but it already started in Japan, in Toyota, The return of human works, in so-called “craftsmanship”, where flesh and blood people touch with their own hands. Human details and finishing touches are unique. Machines help with tasks, but they always require humans to direct them.
The use of robotics also means collecting more data. How are these data controlled? For a robot to analyze a person’s mental state, it must collect their biometric data. so, Legislation must always be followed, governance models help in this area. A panelist said that Europe is a model for GDPR, which was introduced a few years ago.
mentioned some Bad example of Facebook, users pay for usage by providing data. But there are other values that can be gained from automation that can be used for a better world, highlighted on the panel. Real-time total translation between two people in different languages, connecting people is one example of metaverse and automation data as an example of how to use it permanently.
to Create a digital world that is the twin of the house, create a robot in the virtual world that can feed pets, which can also be done in reality. This is an example of how easy it is to adapt the virtual world to the real world.
Gamification is the perfect match as it adds game mechanics to the business process, adding to the workflow.so it is The concepts of metaverse and roboverse can be linked to provide more value to the company through automation. By creating such a twin digital space, all necessary experiments can be carried out without real-world consequences.
Still on the issue of robots grabbing jobs, AI is said to be incapable of replacing humans in most cases. Support is one thing, communication is still “utopian”. On the other hand, he pointed out that there are many positions that cannot be filled due to understaffing. These vacancies need to be filled somehow, and robotics could be one possibility. It may change the way we work, but it will open up new opportunities for everyone. Many are also using the pandemic to assess themselves, many people feel that they don’t want to spend 40 hours a week at work and want to spend more time with their families. While robots are smarter, they are far from human behavior.
Ethics is another focus in the field of automation.It’s not a big tech company that captures all the data, it’s There needs to be a community that can access them, but in a decentralized way. “Robots don’t cry” is an expression used to clarify that automation cannot replace humans. In the case of customer experience, the ability to serve audiences ranging from children to the elderly, nothing can replace humans.
Many people have no idea how many robots we already have around us. For example, smartphones. The panel ended with this unresolved question.